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Shipping & Delivery

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SHIPPING

ARE THERE SHIPPING DELAYS?

Yes. Expect shipping delays as a result of Covid-19.

Economy shipping has been delayed up to 30*days or more for some places.

Please use Express shipping as you will receive your parcel within 7* business days.

Click here for more.

Do you ship to all countries?

Yes we do! We ship worldwide.

How much is the shipping cost?

Economy shipping: Flat rate USD $6 for all countries worldwide.

Express shipping: Flat rate USD $16 for all countries
except Chile, Iceland, UAE, Qatar, Kuwait, Puerto Rico, Réunion Island and remote regions in some countries.

Where is my order?

Once your order is shipped, you will receive a tracking number via email. You can track your parcel using the links below.

Economy shipping: https://ecommerceportal.dhl.com/track/

Express shipping: http://www.dhl.com/en/express/tracking.html

Covid-19 update: Updates to your tracking details and link will be delayed as result of closed operations for some countries. Please be patient as we assure your parcel is on it's way to you. Click here for more on shipping delays.

How long does it take to ship out the order?

We aim to dispatch all customer orders within 48 hours, with the exception of weekends.

For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.

Covid-19 update: There have been no significant changes with when your order is shipped. Delays only occur once your parcel has reached our courier service. Click here for more on shipping delays.

Will I be charged handling/customs fees, duties and taxes?

Yes.There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers responsibility. Tax and custom charges is dependent on your country law & regulations. J&Co does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country.

For more information, please contact your local customs office.

We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

As we sell direct to customers with no high markups, please be assured that even after taxes, our prices are still the same or even lower than retailers.

Express Shipping - How to arrange delivery?

If you have selected DHL as your shipment method, you will receive an email from DHL with Subject 'DHL On Demand Delivery'. Please click the link in the email to arrange your delivery to avoid delays on your shipment.

It is important you do this to ensure smooth delivery of the package to you.

Here's a video on how On Demand Delivery works: Click here.

ORDERING & PAYMENT

How do I make an order?

Click on the item you wish to purchase, select your preferred colour, size, length, and quantity. Proceed to add item(s) to your shopping cart.

To see all your orders, click on “My Cart” at the top right hand side of the page. Proceed to enter your address and delivery details to check out.

What payment methods do you accept?

We accept payment using Credit/Debit Cards, Apple Pay, Google Pay & PayPal.
(Visa, Mastercard, American Express, Discover).


Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.

I do not have a Paypal account. Can I still check out using Paypal?

Yes. You can check out as a guest.

Payment using Credit/Debit Card is simple and possible even if you do not have a Paypal account.

Follow the steps below.

STEP 1 : Check Out as a Guest



STEP 2: Complete payment details to confirm purchase.

 

Once payment is received, orders will be processed at the soonest possible time.

What currency do you accept?

We ship worldwide. All prices displayed on the website are quoted in the currency that is based on your choice, for reference. Currency rates are updated from time to time.

All final prices upon check out are in USD.

Can I cancel my order?

To cancel your order, please notify us at hello@jcojewellery.com within 12 hours after order has been placed . No cancellation will be accepted after the stipulated time period.

This is because chances are that your order might have already been processed. In that case, we will not be able to make any changes.

Accepted cancellations will be refunded in the form of store-credit. Cancellation and exchanges during sale period is not allowed.

RETURNS

Can I return or exchange my purchase?

In the interest of hygiene and for protection of all customers, earrings and pierced jewelry are excluded from exchange and return. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections.

For non-pierced jewelry, we welcome exchange or return if you change your mind.

All approved returns will be refunded in the form of store credit and communicated within 1 week of receiving the parcel.

Please email to our CS team at hello@jcojewellery.com for return/exchange for non-pierced jewelry.

Guidelines For Return Mail For Exchange/Return Of Item

Please note that the return postage back to us will be borne by buyer, in the case of an approved exchange case.

1) Please ensure that the item is in original condition, original plastic packaging and in original gift box.

2) It should be mailed in a sturdy envelope to prevent any damage in transit.

3) Mail the parcel with registered tracking number to ensure delivery of return parcel

I have received an incorrect item, what should I do?

If you believe you have received the wrong item, contact us at hello@jcojewellery.com with the email titled “Incorrect Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

I have received a defective item, what should I do?

If you believe you have received a defective item, contact us at hello@jcojewellery.com with the email titled “Defective Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.

Upon receiving your email, our CS will assess your situation on a case by case basis. As a guideline to assist our decision making, we will consider compensation for items which fall at least 180 days since your parcel was shipped.

For example, if your parcel was shipped on February 1st, you have 180 days (February 1st - August 1st) to qualify for some form of compensation.

Please note that any personal damaged done to the item in question will not qualify for any compensation. This will be assessed on a case-by-case basis.

Items who have exceeded the 180 day grace period, will not be entitled to any form of compensation as we believe any damages occured after, will be the customers responsibility.

My mail is bounced back to you, what should I do?

This may be because

-      Parcel is left unclaimed at the post office after a stipulated period

-     Address is incomplete

-     Address is incorrect

It is the buyer’s responsibility and will have to pay for the additional shipping fee back to the buyer, inclusive of purchases using free shipping promotion code.

A package returned to us by the postal service as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return.

As such, it is not eligible for a refund of the cost of merchandise.

WHOLESALE

I am a wholesaler. How do I make purchase?

Wholesale purchase with low minimum purchase is available.

We provide exclusive rates for our wholesalers. Fill up the form here at https://www.jcojewellery.com/pages/wholesale to sign up.

Have a question? Feel free to contact wholesale@jcojewellery.com for further details.

CUSTOMER CARE

How do I maintain my jewelry?

All jewelry should be taken off before showering/swimming/exercising, and kept clean & dry in a closed storage such as the ziplock bag provided when not in use.

Jewelry should be properly cleaned from time to time with a silver polishing cloth to maintain the product.

Is my personal information kept private?

Yes. We treat all customers' personal information with utmost confidentiality.

You can refer to our Privacy Policy for a better idea of how your information will be used on our site.

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