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Most Asked Questions
  • Most Asked Questions
  • Order & Shipping
  • Returns & Exchanges
  • Wholesale
  • Collab & Affiliate
  • Ring Size Guide
  • Jewelry Care
  • Contact Us
  • J&CO Showroom

MOST ASKED QUESTIONS

How can I track my parcel?
Once your parcel has been shipped, you will receive a shipping confirmation email containing the tracking number. You can use this tracking number to monitor the progress of your parcel.
I wish to amend or cancel my order, how can I do so?
To make changes or cancel your order, kindly inform us at hello@jcojewellery.com within 12 hours of placing your order. * Please note that approved cancellations will be refunded in the form of store credit. During sale periods, cancellations and exchanges are not permitted.
Does the product come with a warranty in case of defects?
Yes, there is a warranty. However, items that have surpassed the 180-day grace period will not qualify for any compensation, as we consider any damages occurring thereafter to be the responsibility of the customer. In terms of compensation, we can only provide store credit or resend a replacement product to you.
Can I return or exchange my purchase?
In the interest of hygiene and for protection of all customers, earrings, and pierced jewelry are excluded from exchange and return. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections. For non-pierced jewelry, with the exception of personalised products, we welcome exchange or return if you change your mind. All approved returns will be refunded in the form of store credit and communicated within 1 week of receiving the parcel. Please email to our Customer Care team at hello@jcojewellery.com for return/exchange for non-pierced jewelry.
Where is your product ship from?
We exclusively operate online, and our headquarters and warehouse are located in Singapore, where all orders will be processed and fulfilled.
Will I be charged for handling customs fees, duties, and taxes?
Yes. Depending on your country, customs fees, duties, or taxes may apply to your shipment. These charges are the customer’s responsibility and are determined by your local laws and regulations. For certain countries, customs fees might be included in your order total and clearly indicated during checkout. However, for others, such fees may not be included, so we strongly advise you to check with your local customs office for specific information. Please note that J&Co has no control over these fees and cannot predict their exact amounts, as they vary by country. Since we sell directly to customers without high markups, you can be confident that even after customs charges, our prices remain competitive often equal to or lower than retail prices.
How long does it take to ship out the order?
We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.