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Order & Shipping
  • Most Asked Questions
  • Order & Shipping
  • Returns & Exchanges
  • Wholesale
  • Collab & Affiliate
  • Ring Size Guide
  • Jewelry Care
  • Contact Us
  • J&CO Showroom

ORDER AND SHIPPING

What are the shipping fees and delivery timeline?
We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.

Shipping fees / Delivery timeline after order ships

Note: Shipping prices are converted into local currency and may vary slightly based on current exchange rates.

Australia

  • • Standard shipping – ( 6 – 12 business days ) ~ Free Shipping for all orders
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $10
          (Free for orders USD $120+)

Austria

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Belgium

  • • Standard shipping – ( 14 – 21 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Canada

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Czechia

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Denmark

  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $10
          (Free for orders USD $100+)

Finland

  • • Standard shipping – ( 14 – 21 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

France

  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $10
          (Free for orders USD $100+)

Germany

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $5
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $10
          (Free for orders USD $100+)

Greece

  • • Standard shipping – ( 14 – 21 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Hong Kong

  • • Standard shipping – ( 5 – 8 days ) ~ Flat rate USD $4.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $100+)

Hungary

  • • Standard shipping – ( 8 – 16 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Italy

  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $10
          (Free for orders USD $100+)

Japan

  • • Standard shipping – ( 5 – 7 days ) ~ Flat rate USD $4.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $100+)

Netherlands

  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $10
          (Free for orders USD $100+)

New Zealand

  • • Standard shipping – ( 6 – 10 business days ) ~ Free Shipping for all orders
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $10
          (Free for orders USD $120+)

Norway

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Poland

  • • Standard shipping – ( 8 – 16 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Romania

  • • Standard shipping – ( 21 days – estimate ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)

Singapore

  • • Standard shipping – ( 1 – 2 days ) ~ Free Shipping for all orders
          (Free for orders USD $60+)

Spain

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

Sweden

  • • Standard shipping – ( 7 – 14 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 7 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

United Arab Emirates

  • • Standard shipping – ( 6 – 11 business days ) ~ Flat rate USD $5
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $10
          (Free for orders USD $150+)

United Kingdom

  • • Standard shipping – ( 6 – 10 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $60+)
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $15
          (Free for orders USD $150+)

United States

  • • Standard shipping – ( 6 – 12 business days ) ~ Free Shipping for all orders
  • • Express shipping – ( 3 – 5 business days ) ~ Flat rate USD $7.95
          (Free for orders USD $100+)

How do I make an order?

Click on the item you wish to purchase, select your preferred colour, size, length, and quantity. Proceed to add item(s) to your shopping cart.


To see all your orders, click on “My Cart” at the top right hand side of the page. Proceed to enter your address and delivery details to check out.

What payment method do you accept?
We accept payment using Credit/Debit Cards, Apple Pay, Google Pay, Alipay & PayPal. (Visa, Mastercard, American Express). Note: All transactions are done securely via our payment gateways. We do not have any access to any Credit or Debit Card information.
I do not have a Paypal Account, can I still order using Paypal?
Yes. You can check out as a guest. Payment using Credit/Debit Card is simple and possible even if you do not have a Paypal account. Follow the steps below.
Step 1: Check out as a guest
Step 2: Complete payment details to confirm purchase.
What currency do you accept?
We ship worldwide. All prices displayed on the website are quoted in the currency that is based on your choice, for reference. Currency rates are updated from time to time.
Can I cancel my order?
To cancel your order, please notify us at hello@jcojewellery.com within 12 hours after order has been placed . No cancellation will be accepted after the stipulated time period. This is because chances are that your order might have already been processed. In that case, we will not be able to make any changes. Accepted cancellations will be refunded in the form of store-credit. Cancellation and exchanges during sale period is not allowed.
How can I amend my order? Where do you ship to?
We ship worldwide from our warehouse in Singapore.
How can I track my order?
To make changes or cancel your order, kindly inform us at hello@jcojewellery.com within 12 hours of placing your order. We are unable to accept any amendments or cancellations after this time period, as your order may have already been processed. In such instances, modifications cannot be made. *Please note that approved cancellations will be refunded in the form of store credit. During sale periods, cancellations and exchanges are not permitted.